• Paulo Bravo - http://www.paulobravo.com
  • Paulo Bravo - http://www.paulobravo.com
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Paulo Bravo

APPLICATION SUPPORT ANALYST

    Hi, my name is Paulo Bravo. I was born in Portugal and I live in London, UK. I'm an application support analyst at Mailonline.
    Feel free to take a look around my website. Here you can see my CV, some photos and you can also leave me a comment.

  • NamePaulo Bravo
  • JobApp. Support Analyst
  • AddressLondon, UK
London, United Kingdom
Resume

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Paulo Bravo
  • NamePaulo Bravo
  • NationalityPortuguese
  • ResidenceLondon, UK
  • EmailEmail address
  • Websitewww.paulobravo.com
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Download CV (pdf)

My Skills

IT Languages

  • Java
  • PHP
  • HTML
  • Javascript
  • SQL
  • Bash Shell
  • Perl
  • ...

Platforms

  • Windows
  • Linux
  • Unix
  • Solaris

Spoken Languages

  • English
  • Portuguese
  • Spanish
  • French
  • German

About Me

Hi, I'm Paulo Bravo.

   I was born in a small Portuguese city, close to Spain: Portalegre. I always loved Sciences and Technology, so when I was 18, I moved to Costa de Caparica (close to Lisbon) to start my Computer Science 5 years degree in the Sciences and Technology Faculty (one of the top 2 computer sciences degrees in Portugal, so only 90 students could get in, on that year). My final project was quite interesting, where I could participate in a project with European Space Agency.

   In 2004, I started to work at Siemens (close to Lisbon). I had an initial trainning in Boston (MA, USA), for 2 months, which was an awesome experience, as I love to travel, to meet new places, people and cultures. After Siemens, I worked in some other companys, in Lisbon, mostly as a consultant in the client's headquarters, and most of the time as a Java Developer.

   In November 2010 I had a job offer to go to Gibraltar, to work at Betvictor as an Application Support Enginner (a recruiter had found my CV on linkedin). I moved to Spain with my girlfriend, Maria Alves, while working in Gibraltar (I used to cross the border with my bicycle everyday, to go work). A few months later, Maria and I went to Lisbon, for a few days, just to get married.

   During the Christmas of 2012, I had a job offer to work at Mailonline - "world's most popular news site" - in London (another recruiter had found my CV online). I accepted the offer and moved again, with Maria, this time to London, where we live now. By the way, I love being here! :)

Experience

Application Support Analyst
2013/Feb - Present


Company:
MailOnline


Main tasks:

Investigate and analyse application support incidents through to root cause and fix.

Develop automation processes (scripts, desktop and web applications) used by different teams.

Proactively monitor services and respond to alerts raised by customers and monitoring systems, ensuring the availability and performance of the various Content Management Systems (CMSes) and their users.

Maintain application availability and performance.

Perform scheduled code releases and configuration changes to websites, CMS systems and content delivery networks.

Maintain user accounts and security for Mail Online.

Maintain working knowledge of all computer related systems and software to facilitate troubleshooting and repairs. Keep abreast of new computer-related technology that will assist Mail Online.

Technologies used:
Java, Bash Shell Scripting, Perl, PHP, HTML, Javascript
Oracle, PL/SQL, Elasticsearch
Stingray Traffic Manager / Load Balancer, TrafficScript
Akamai Technologies (Internet content delivery network)
Cloud services: Amazon Web Services (AWS), Joyent
Jira, Confluence, Newrelic, Nagios, VisualVM
WPS, CMS
Platforms: Solaris, Linux, Windows

Application Support Engineer / Software Developer
2010/Nov - 2013/Feb


Company:
Betvictor
Betvictor

Main tasks:

Support of the network of database-driven websites (and their communication with third parties), assuring their availability.

Application Support of in-house business applications.

Problem diagnosis and resolution of both emergency and non-emergency problems.

Coding of software fixes in the production environment (Java).

Investigate and provide solutions to issues raised by different departments (Service Desk, Contact Center, SAS, Traders, Security, Elite, Games, Affiliates, Rails, Mobile).

Technologies used:
Java, Bash Shell Scripting, Perl, Eclipse, SoapUI, HTML, Javascript
Oracle, SQL, Toad, DBVisualizer
PION (atomiclabs), Splunk,
Track-It!, Nagios, Jira, Sharepoint, Atlassian Confluence, Newrelic
Platforms: Windows, Solaris, Linux

Systems Administrator
2010/Mar - 2010/Nov


Company:
GFI Portugal
GFI Portugal

Working in client:

DGITA - Ministry of Finance

Main tasks:

Member of the operations and support team of the applications used in the finance delegations (thousands of simultaneous users) - guarantee access to the applications.

Monitoring, installation and configuration of weblogic instances.

Scripts development to automate processes.

Attending Oracle Workshops (Monitoring, PerformanceTunning).

Technologies used:
Weblogic 8.X, 9.X, 10.X
Linux, Unix, Solaris, Windows
Bash Shell Scripting, Php, Perl, Python, WLST

Java Developer
2009/Mar - 2010/Jan

Senior Consultant

Company:
Edge Innovation
Edge Innovation

Working in client:
Statistics and Computers Institute - Social Security

Main tasks:

Team member of the “Solidarity Complement for the Elder” development team, at the Statistics and Computers Institute, of the Social Security.

Implementation of new features of an existing application (used by dozens of social security workers).

Solving of the application errors, reported by the testing team.

Application testing and maintenance.

Technologies used:
Java, Oracle (SQL Developer), Eclipse, Track Record, PVCS (version control)
Rational Unified Process (RUP) – UML , Business Rules, …

IT Consultant
2006/Jul - 2009/Mar


Company:
Euritex
Euritex

I worked almost 3 years at Euritex. As a consultant, I worked with different clients, in different projects.

____________________

Working in client:
Wedo
WeDo Technologies

Software Developer

2008/May - 2009/Mar

Main tasks:

Team member of the Java custom Electronic Public Hiring development team.

Development of the user interface (Struts2, JSP), and the logic layer (Java, Hibernate).

Technologies used:
Java, Struts 2, Hibernate, Eclipse
XML, CSS, HTML, JavaScript
Weblogic 8.1, Oracle 10G

______________________________

Working in Euritex headquarters

Web Developer

2007/Aug - 2008/Apr

Main tasks:

Design and implementation of Multimedia Services for Micropayments and mass calling platforms, used by TV contests production team (Sic Television).

Development of web-based Multimedia Services support applications (e.g. Televoting) with the use of open source Asterisk VoIP technology and web development technologies, with significant database integration.

Technologies used:
PHP, HTML, XAjax, XML, Javascript, Perl
MySQL, SQL Server, T-SQL, Perl, Asterisk

_____________________

Working in client:
ArTelecom
ArTelecom

Application Support

2007/Jan - 2007/Jul

Main tasks:

Application support for an in-house CRM

Analyses for an in-house CRM, defining and implementing automated procedures to handle common trouble ticket scenarios.

Technologies used:
Java, SQL Server, T-SQL (stored procedures)
Atlassian Confluence and Jira

_________________________

Software Developer

2006/Aug - 2006/Dec

Main tasks:

Participation in the development focusing on the Order Entry components for an in-house CRM

Technologies used:
Java (Swing), SQL Server 2000/2005


Software Developer
2005/Jan - 2006/Jul


Company:
Siemens
hiQ 8000 Softswitch development member.

Worked with Siemens Communications development team based in Portugal on the hiQ8000 Siemens product, on both client and server side, with 2-month initial training in Boston, USA. Project shared between Greece and USA.

Technologies used:
Java Swing, SQL, XML, Clear Case
Corba, SNMP

Software Developer
2004/Jan - 2004/Dec


Company:
Siemens
CA3/UNINOVA

Software development of web applications, in a project with European Space Agency (ESA) and GTD: Project EO-KES.

"The EO-KES project deals with the artificial and (semi-) automatic reproduction (in an Earth Observation oriented domain) of several of the following human being capabilities and processes: knowledge capture; knowledge reception; knowledge archive; knowledge retrieval; knowledge organization; and knowledge application. Hence, the 'services' (i.e., the transformations) provided and/or supported by the EO-KES system are referred to as 'Knowledge Enabled' ones."

Technologies used:
Java (J2EE: JSP, Servlets), HTML, Javascript, XML, .NET, SOAP, Apache/Tomcat, JBoss.
Prótegé, OWL (for the representation of ontologies).

Education

2003 - 2004

Post Graduation in Computer Science

Sciences and Technology Faculty
New University of Lisboa


Completed:
  • DB and datawarehousing
  • Network security
  • Multimedia programing
  • Web information systems technology

2 disciplines to finish.

1996 - 2003

Computer Science

(5 years degree)
Sciences and Technology Faculty
New University of Lisboa

Final project:

Semantic Server
http://centria.di.fct.unl.pt/~jmp/page6/page15
/assets/BSC-PauloBravo.pdf
   (local)

__________________________________________

Publication, during final project:
An ontology to support knowledge enabled services on earth observation”; A. Pereira, R. A. Ribeiro, P. A. Sousa, M. Pantoquilho, P. Bravo, A. Falcão, S. D’Elia; UNINOVA - CRI/CA3, ESA/ESRIN

This paper discusses an ontology-aided approach to EO product search. A specific user domain ontology, an EO domain ontology are proposed and linked. The user domain ontology covers the case studies of water quality and maritime security while the EO domain covers oil-spills, algae bloom, ship detection and wind and waves information. This work is based on AI technologies such as ontologies, knowledge based systems, knowledge discovery and data mining. The ontology described is part of the project EO-KES- B - Earth Observation domain-specific Knowledge Enabled Services under development for the ESA/ESRIN (European Space Agency/ European Space Research Institute).

Abstract:
http://adsabs.harvard.edu/abs/2004ESASP.553E...5P

http://rssportal.esa.int/img/wiki_up/image/
Events/2004_ESA-EUSC/Ab18_Pereira.doc

(local)

Article:
http://rssportal.esa.int/img/wiki_up/image/
Events/2004_ESA-EUSC/Ar18_Pereira.pdf

(local)

Photos
Some of my pictures on Instagram. Almost all taken with an iPhone5.

Follow Paulo Bravo on Instagram

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