Paulo Bravo

Senior Technical Account Manager
2021/Jan - Present

Company:

Main tasks:

Project manage the installation and integration of Shape’s Security as service solution for Fortune 500 and Global 2000 companies.

Proactively anticipate customer needs and facilitate project success.

Act as the primary representative between our customers and Shape Security / F5.

Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements.

Develop models for resource planning and consumption as well as key performance metrics for project/program success.

Communicate effectively; organise and juggle priorities; solve problems and make decisions that are right for Shape customers; build teams and relationships.

Contribute to the development of standardized processes and best practices to ensure continuous improvement in the efficiency and effectiveness of the deployment process.

Contribute active learnings from the field towards internal knowledge building.

Security Engineer
2019/Jul - 2021/Jan

Company:

Main tasks:

Work with the development and operational teams to identify and translate security risks into actionable items.

Manage security projects from inception to delivery including hands on deployments.

Coordinate internal and external scans, penetration tests and other security assessments and provide recommendations for remediation based on results.

Perform hands-on gap or risk assessments to identify significant information security risks (including applications, systems, data centers, cloud, infrastructure and vendor security risk assessments) to determine the risk posture.

Provide the development team advice on security best practices/best fit and incorporating security into application design.

Monitor and review IT Security controls to identify operational effectiveness.

Participate in planning for future security requirements and develops and implements policies and procedures related to all facets of information security.

Research, test, recommend and help implement information security products based on cost/benefit and risk reduction methodologies.

Assist with security awareness and training programs.

Stay up-to-date with current security issues and regulations in the industry including researching latest findings, industry trends, and vendor-specific issues and resolutions.

Senior Application Support Analyst
2013/Feb - 2019/Jun

Company:

Main tasks:

Investigate and analyse application support incidents through to root cause and fix.

Develop automation processes (scripts, desktop and web applications) used by different teams.

Proactively monitor services and respond to alerts raised by customers and monitoring systems, ensuring the availability and performance of the various Content Management Systems (CMSes) and their users.

Maintain application availability and performance.

Perform scheduled code releases and configuration changes to websites, CMS systems and content delivery networks.

Maintain user accounts and security for Mail Online.

Maintain working knowledge of all computer related systems and software to facilitate troubleshooting and repairs. Keep abreast of new computer-related technology that will assist Mail Online.

Technologies used:
Java, Bash Shell Scripting, Perl, PHP, HTML, Javascript
Oracle, PL/SQL, Elasticsearch
Stingray Traffic Manager / Load Balancer, TrafficScript
Akamai Technologies (Internet content delivery network)
Cloud services: Amazon Web Services (AWS), Joyent
Jira, Confluence, Newrelic, Nagios, VisualVM
WPS, CMS
Platforms: Solaris, Linux, Windows

Application Support Engineer / Software Developer
2010/Nov - 2013/Feb

Company:

Betvictor

Main tasks:

Support of the network of database-driven websites (and their communication with third parties), assuring their availability.

Application Support of in-house business applications.

Problem diagnosis and resolution of both emergency and non-emergency problems.

Coding of software fixes in the production environment (Java).

Investigate and provide solutions to issues raised by different departments (Service Desk, Contact Center, SAS, Traders, Security, Elite, Games, Affiliates, Rails, Mobile).

Technologies used:
Java, Bash Shell Scripting, Perl, Eclipse, SoapUI, HTML, Javascript
Oracle, SQL, Toad, DBVisualizer
PION (atomiclabs), Splunk,
Track-It!, Nagios, Jira, Sharepoint, Atlassian Confluence, Newrelic
Platforms: Windows, Solaris, Linux

Systems Administrator
2010/Mar - 2010/Nov

Company:

GFI Portugal

Working in client:

DGITA - Ministry of Finance

Main tasks:

Member of the operations and support team of the applications used in the finance delegations (thousands of simultaneous users) - guarantee access to the applications.

Monitoring, installation and configuration of weblogic instances.

Scripts development to automate processes.

Attending Oracle Workshops (Monitoring, PerformanceTunning).

Technologies used:
Weblogic 8.X, 9.X, 10.X
Linux, Unix, Solaris, Windows
Bash Shell Scripting, Php, Perl, Python, WLST

Java Developer
2009/Mar - 2010/Jan

Senior Consultant

Company:

Edge Innovation

Working in client:

Statistics and Computers Institute - Social Security

Main tasks:

Team member of the "Solidarity Complement for the Elder" development team, at the Statistics and Computers Institute, of the Social Security.

Implementation of new features of an existing application (used by dozens of social security workers).

Solving of the application errors, reported by the testing team.

Application testing and maintenance.

Technologies used:
Java, Oracle (SQL Developer), Eclipse, Track Record, PVCS (version control)
Rational Unified Process (RUP) - UML , Business Rules, ...

IT Consultant
2006/Jul - 2009/Mar

Company:

Euritex

I worked almost 3 years at Euritex. As a consultant, I worked with different clients, in different projects.

____________________

Working in client:

WeDo Technologies

Software Developer

2008/May - 2009/Mar

Main tasks:

Team member of the Java custom Electronic Public Hiring development team.

Development of the user interface (Struts2, JSP), and the logic layer (Java, Hibernate).

Technologies used:
Java, Struts 2, Hibernate, Eclipse
XML, CSS, HTML, JavaScript
Weblogic 8.1, Oracle 10G

______________________________

Working in Euritex headquarters

Web Developer

2007/Aug - 2008/Apr

Main tasks:

Design and implementation of Multimedia Services for Micropayments and mass calling platforms, used by TV contests production team (Sic Television).

Development of web-based Multimedia Services support applications (e.g. Televoting) with the use of open source Asterisk VoIP technology and web development technologies, with significant database integration.

Technologies used:
PHP, HTML, XAjax, XML, Javascript, Perl
MySQL, SQL Server, T-SQL, Perl, Asterisk

_____________________

Working in client:

ArTelecom

Application Support

2007/Jan - 2007/Jul

Main tasks:

Application support for an in-house CRM

Analyses for an in-house CRM, defining and implementing automated procedures to handle common trouble ticket scenarios.

Technologies used:
Java, SQL Server, T-SQL (stored procedures)
Atlassian Confluence and Jira

_________________________

Software Developer

2006/Aug - 2006/Dec

Main tasks:

Participation in the development focusing on the Order Entry components for an in-house CRM

Technologies used:
Java (Swing), SQL Server 2000/2005

Software Developer
2005/Jan - 2006/Jul

Company:

hiQ 8000 Softswitch development member.

Worked with Siemens Communications development team based in Portugal on the hiQ8000 Siemens product, on both client and server side, with 2-month initial training in Boston, USA. Project shared between Greece and USA.

Technologies used:
Java Swing, SQL, XML, Clear Case
Corba, SNMP

Software Developer
2004/Jan - 2004/Dec

Company:

CA3/UNINOVA

Software development of web applications, in a project with European Space Agency (ESA) and GTD: Project EO-KES.

"The EO-KES project deals with the artificial and (semi-) automatic reproduction (in an Earth Observation oriented domain) of several of the following human being capabilities and processes: knowledge capture; knowledge reception; knowledge archive; knowledge retrieval; knowledge organization; and knowledge application. Hence, the 'services' (i.e., the transformations) provided and/or supported by the EO-KES system are referred to as 'Knowledge Enabled' ones."

Technologies used:
Java (J2EE: JSP, Servlets), HTML, Javascript, XML, .NET, SOAP, Apache/Tomcat, JBoss.
Prótegé, OWL (for the representation of ontologies).